Your details, handled like our own.

Who we are

Hartwell & Grange Ltd runs this website and is the “data controller” for anything you send through it — the firm responsible, in the law’s eyes, for looking after it. We’re registered in England & Wales (company no. 07682114) with our registered office at 214 Hoe Street, London E17 4QS. For anything in this policy, email hello@hartwellandgrange.co.uk or call 020 7946 0517 and ask for Sarah Grange.

What we collect, and why

The enquiry, valuation and appraisal forms on this site ask for: your name, your email address, a phone number if you choose to give one, the property postcode where relevant, what your enquiry is about, and your message. That’s the lot — there are no accounts to create, nothing to pay for, and no hidden fields.

We use those details to do exactly what you asked us to do: reply to your message, book the valuation or appraisal, or arrange a viewing. If you contact us by phone, WhatsApp or email instead, we look after what you send us in the same way.

Our lawful basis

UK GDPR requires a lawful basis for holding personal information. Ours is legitimate interests: you’ve asked about our services and we need your contact details to answer. If you go on to instruct us, we hold what’s needed to perform that contract; and once a sale or letting proceeds, certain checks — anti-money-laundering identity checks, Right to Rent checks — are a legal obligation.

How long we keep it

If your enquiry goes no further, we delete it within twelve months. If you become a client, we keep your file for six years after it closes — the period tax and legal rules expect — and then delete it. Ask us to delete your details sooner and, unless the law says we must keep them, we will.

Who we share it with

Nobody, is the short answer. Your details are never sold, rented or passed to third parties for marketing. Information only leaves us when a transaction genuinely needs it — your solicitor, a referencing provider or a deposit protection scheme on a letting, and you’ll know at the time — or where the law requires it. Our email and files sit with reputable providers who process them on our instructions only.

Cookies, localStorage and this website

This website sets no cookies, runs no analytics and stores nothing in your browser’s localStorage — there is nothing to consent to, which is why there is no banner. One technical note for completeness: our pages load their typefaces from Google Fonts, so your browser requests those font files from Google’s servers. That request shares your IP address with Google in the ordinary way any web request does; we send nothing else.

Your rights

UK data protection law gives you the right to:

• Access — a copy of everything we hold about you
• Rectification — corrections when something’s wrong
• Erasure — deletion, where the law doesn’t require us to keep it
• Restriction and objection — limits on what we do with it
• Portability — your details in a usable format to take elsewhere

Email hello@hartwellandgrange.co.uk with any of these. We reply within one month and never charge.

If something’s wrong

Tell us first — we’d rather fix it across the desk than have you fill in forms. If you’re not happy with our answer, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.