The product

Everything a front desk does. None of the standing still.

Six jobs your business does every day – taking bookings, chasing confirmations, answering the same questions, protecting your time, counting the takings, juggling the team – each one running quietly in the background.

01 · BOOKING PAGE

Your book, open 24/7

Your booking page is your diary, published. Clients pick a service and a real free slot – never a slot you can’t actually do. Durations, buffer times and patch-test rules are baked into every service, so a balayage can’t land in a 30-minute gap and a first-time colour client is automatically asked to book a patch test 48 hours ahead.

When a booking lands, it drops straight into your day view, the client gets an instant confirmation by text, and the deposit is already in your Stripe account. You find out about work you’ve won, not work you have to do.

  • One link for your Instagram bio, Google profile and voicemail greeting
  • Deposits, full prepay or card-on-file through Stripe – set per service
  • Buffers, patch tests, consult-first rules and minimum notice, all enforced
  • Intake questions per service – allergies, first visit, reference photos
  • Your branding, your domain if you want it – no Queuely ads to your clients
Owners report 30% of bookings now arrive outside opening hours
02 · AUTOMATED REMINDERS

Reminders that actually get read

Email reminders get filed. Texts get read – 98% within three minutes. Queuely sends an SMS 48 hours out and a WhatsApp nudge 2 hours out, worded like you, sent from your business name. Clients reply C to confirm or R to rearrange; nobody downloads anything.

From your side of the screen it’s a green tick appearing next to each appointment as confirmations come in. If someone rearranges, the freed slot goes straight back on your booking page and your waitlist gets a one-tap claim link – most freed slots refill without you ever knowing they were empty.

  • 48-hour SMS and 2-hour WhatsApp, timed to your rules
  • Reply C to confirm, R to rearrange – handled automatically
  • Quiet hours respected – nothing sends before 8am or after 9pm
  • Aftercare messages and “time to rebook?” follow-ups on your schedule
  • Unanswered reminders flagged in your day view, so you know who to watch
98% of Queuely SMS reminders are read within 3 minutes
03 · AI REPLY ASSISTANT

Answers DMs while you work

Q reads every enquiry from Instagram, WhatsApp and your website, checks your live price list and your live diary, and drafts a reply with real prices and real free slots. You see the draft in an approval queue and send it with one tap between clients – a 20-second job instead of a 10-minute one at 11pm.

Edit a draft and Q learns your phrasing – how you sign off, whether you use emoji, how you handle “can you squeeze me in?”. On the Studio plan you can let routine answers (prices, hours, parking) go out on their own, while anything touching health, complaints or refunds is always held for a human. Every rule is visible and yours to change.

  • One inbox for Instagram, WhatsApp and website enquiries
  • Drafts quote your live prices and genuinely free slots
  • Approve, edit or dismiss – Q learns your tone from your edits
  • Auto-answers for routine questions, with your explicit say-so
  • Health, complaints and refunds always escalate to you – no exceptions
Median first reply: 90 seconds, any hour of the day
04 · NO-SHOW PROTECTION

Empty chairs, made expensive to cause

No-shows aren’t bad luck – they’re what happens when cancelling costs the client nothing. Queuely stacks the deck the other way: a deposit at booking, a card on file, reminders that ask for a commitment, and a cancellation policy that applies itself the same way every time, so you never have the awkward conversation.

Set the rules once – deposit size per service, the cut-off for a free cancellation, what happens inside 24 hours – and Queuely does the enforcing. Serial offenders can be quietly moved to prepay-only. And when someone does drop out, the waitlist refill means the slot usually earns anyway.

  • Deposits per service – fixed amount or percentage, kept or credited by your policy
  • Card-on-file with automatic late-cancellation and no-show charges
  • Repeat no-shows flagged and switched to prepay-only, automatically
  • Waitlist refill offers freed slots by SMS with a one-tap claim link
  • Every charge follows the policy your clients agreed to at booking
Average no-show rate across Queuely: 9% → 2.1% in 60 days
05 · ANALYTICS

Know your busiest hour, not just your busiest day

Most owners can feel that Saturday is busy. Queuely tells you that Saturday 11am–1pm is 40% of your week’s revenue, that balayage clients rebook at twice the rate of cut-and-finish, and that Instagram sends you more bookings than Google – but Google sends the ones who spend more. Price rises, opening hours and hiring stop being guesses.

Every Monday at 7am you get one email: last week’s takings, this week’s bookings, gaps worth filling and anyone who hasn’t rebooked when they normally would. Read it with your first coffee; done by the second sip.

  • Revenue by service, staff member, weekday and hour
  • Booking sources – Instagram, Google, returning clients, walk-ins
  • No-show and rebooking rates, tracked over time with what they cost
  • Lapsed-client list – regulars overdue their usual rebooking
  • The Monday-morning email – your whole week on one screen
Owners find an average of £310/month in refillable gaps
06 · TEAM CALENDAR

Every chair, one screen

Each stylist, practitioner or teacher gets their own colour-coded column with their own working hours, breaks and holidays. Clients booking online only see the people who do that service, at times they actually work – so the junior never gets booked for a balayage correction and Thursday’s half-day never gets trampled.

Need to shuffle the day? Drag an appointment to a new time or a different column and the client gets the updated details by text automatically – no phone call, no sticky note. Staff see their own column on their phone; only you see the money.

  • Per-person services, working hours, breaks and holiday
  • Drag to rebook – the client is told by SMS automatically
  • Rooms, chairs and equipment bookable alongside people
  • Classes and courses with capacity limits and waitlists
  • Permissions – staff see their diary, managers see the lot
Two-way sync with Google and Apple Calendar, per person

Plays nicely with what you already use

Queuely sits on top of your existing tools – nothing to rip out, nothing to re-learn.

Google Calendar Apple Calendar Instagram DMs WhatsApp Stripe Mailchimp Xero Soon Zapier Soon

See it running on your own price list

Book a 20-minute demo and we’ll set your services, deposits and reminders up live on the call – leave with a working booking page.

Book a demo See pricing